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kanVape Wholesale will accept returns on all unused products within 30 days of purchase (except for those products in our clearance section; those are not under warranty). If products are deemed faulty and have already been used, most are under manufacturer warranty. If this is the case, please contact us and we can provide their contact information and the procedure for warranties, or we can file the warranty claim for you and save you the trouble! Please contact us with any questions by phone or email.
Please note that in order to issue a warranty through us, our suppliers require a video of the defect as well as a picture of the scratch off security/serial code that is on the box of the product to be emailed to us. You can send those to firstname.lastname@example.org and we will process that warranty for you. That way you can keep the defective product and use it for parts.
However, if you would prefer to return defective products, you can do that as well. Just return it to the address below with a note stating what the defect is and we will get it put on your account for you to have it replaced with your next order.
Here is the address to return defects to, if that's what you decide to do:
3419 SE 35th St
Topeka, KS 66605
If, by chance, you receive the wrong product or if you believe you didn't receive product that you ordered, we must be contacted within 7 days of receiving the order to process the return/exchange.
We make our best attempt to get orders out the same day they are placed. However, if an order is placed after 3:30 PM CST, it will most likely go out the next day. If your order is urgent, please call us at 785-266-8273, and we can try to make arrangements to get your order out the same day. There are no guarantees that your order will get out the same day, but it usually will if placed before 3:30 PM CST.
kanVape Wholesale Team
NOTE: Use special caution when working with Li-ion cells, they are very sensitive to charging characteristics and may explode or burn if mishandled. Make sure the user has enough knowledge of Li-Ion rechargeable batteries in charging, discharging and assembly before use. Always charge in/on a fire-proof surface. Never leave charging batteries unattended. We are not responsible for damage if there is any modification of the batteries/chargers in any form or shape (including pack making). We are not responsible for any damage caused by misuse or mishandling of Li-Ion batteries and chargers. We only recommend using Lithium Ion rechargeable batteries with a control circuit (protection PCB) to assure safe charge, discharge, etc, use of lithium ion batteries without a protection circuit is potentially hazardous
kanvapewholesale.com will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a LI-ION battery. Please have a basic understanding of the batteries you are using and how to care for them properly.